Human Resources and Office of Institutional Equity

Neutral Conflict Resolution

Neutral Conflict Resolution Program

"Seek first to understand" Stephen Covey

Indiana University-Purdue University Fort Wayne (IPFW) believes in a work environment where employees strive to work constructively together.  We recognize that employees will have disagreements and that it is important for each person to feel valued and important as they seek a resolution. 

The Neutral Conflict Resolution (NCR) program is a resource through which work related disputes, differences and concerns can be resolved at the lowest and least invasive level.  NCR uses a mediation framework to help participants develop and create a meaningful outcome.  Such outcomes support the university’s strategic goal of civility and its commitment to diversity and inclusiveness.

Benefits of Neutral Conflict Resolution (NCR)

  • NCR can help preserve, repair, and/or improve work relationships.
  • NCR can help facilitate understanding and appreciation of other perspectives.
  • NCR can resolve additional issues beyond the underlying dispute.
  • NCR allows for creative engagement which empowers each party to create a mutually beneficial solution.
  • NCR allows parties to have an equal say in establishing their settlement/agreement terms.
  • NCR is an informal, structured, safe, and equitable way to resolve matters between parties in a conflict.
  • NCR follows a professional code of confidentiality.

Engaging in NCR does not negate an individuals’ right to use the Dispute Resolution, Faculty Grievance, or Anti-Harassment process, to resolve conflict.

For additional information, contact Dimples Smith, smid@ipfw.edu, 481-6681.