Frequently Asked Questions

 

This is a list of frequently asked questions. Questions that are currently being asked are in the box to the right.

I’ve been assessed a $100 First Year Program Fee. What is this fee?

The First Year Program Fee is a $100 one-time fee assessed to new, degree-seeking freshmen and transfer students with fewer than 15 transferred credit hours.  This fee funds a number of programs for first year students, including SOAR (Student Orientation Advising & Registration – a mandatory program which connects new students into university life), FYE (First Year Experience) Learning Communities (a unique combination of linked classes), and MAP-Works (a counseling tool to promote academic success in the first year).  Watch the First Year tab on myIPFW for additional information on programs and assistance for first year students.

I’ve been served a summons to appear in Small Claims Court due to an outstanding obligation with IPFW.  Is there anything I can do to avoid going to court?

Yes, before the court date, please contact the Bursar's office.  We will be able to review your account and determine the next steps.  You may be able to avoid appearing in court by communicating with our office.  By the time we file in court, we have attempted to notify you several times via email and postal service of this obligation.  Your options may be more limited at this point, however there still are options.

 

Why can’t I make a payment online? I’m trying to use my saved payment method, but it is saying that it’s invalid, and when I try to add it on, it says the payment method already exists.

Most likely, your stored credit card information contains an old expiration date. To change the date, go to the Billing section and click on “My Profiles.” This will bring up a submenu, and under that, click on “Payment Profiles.” Here, you will see your saved payment method and it will say ***EXPIRED***. Simply click on the Edit icon, change the expiration date, and click Save. You will now be able to make a payment online with your credit card.

 

I’m online, and it’s asking for a 6-digit PIN. What is this?

This is typically your birthdate (MMDDYY). If this doesn’t work, you will need to contact the IT Services Helpdesk at (260) 481-6030 to have the PIN reset.

 

I went out to look at my ebill, and it shows I have a payment that’s due, but I shouldn’t owe anything.

Look at the date of the statement. Keep in mind that the ebill is a snapshot in time, and the most recent bill shows the last time when you had a balance due. If since that time you’ve paid off the balance, a new ebill will not generate showing you have a zero balance. To access your actual balance, you can click on “Home,” and it will show your balance including recent account activity. You can also click on the “Enrollment” tab on my.ipfw.edu, and this will show the real-time balance on the right side of the screen.

 

I set up my payment plan online. After I made the current month’s payment, it shows that the payment was made twice. Why did this happen?

Most likely, when you set up the payment plan you opted to have scheduled payments charged to your credit card or deducted from your checking or savings account. To verify this, in the Billing section click on “Payments", then scroll to the bottom of the page. Here it will show if you have any scheduled payments. If you want to prevent your future installments from coming out automatically, simply click on “Delete” for each one. Now you will make these payments on your own.

 

"I will not be able to pay my balance owed to the University by the published fee payment deadline, what will happen?"

If a balance is owed after the fee payment deadline, you may be assessed a late fee of $17.50. You also are in jeopardy of a hold being placed on your account and being Administratively Withdrawn from your current classes. In order to avoid the penalties we ask that you do one of the following prior to the due date:
1) pay in full
2) ensure you have enough financial aid to cover the total amount owed and that the financial aid is in good order
3) enroll in a deferred payment plan through our office
4) make an appointment to see our Student Account Collections Manager to request alternative arrangements for payment.

 

I have a refund check that was issued for the upcoming semester. Can I come in and pick this up?

According to our policy, when financial aid is disbursed prior to the start of classes, all refund checks issued must be mailed if your zip code begins with 468, 467, 465, 469, 434, 435, 436, 458, 490, or 492. If your address contains a zip code outside of these areas, we will hold your check at the Bursar’s office until Friday of the first week of classes, at which point the check will be mailed. Once classes have begun, any check issued can be picked up at the Bursar’s office (usually after 11:00). Valid ID is required. If these checks are not picked up by noon each Friday, they will be mailed out. Remember that you can also set up a direct deposit to your bank account, these funds should be credited to your bankd account within three business days of when your refund is posted to your Bursar student account.

 

I made a payment online to get a hold cleared, but the hold is still on my account. How do I get the hold removed?

The Bursar's Office has a daily process to review accounts that are paid in full where a hold is still present, however, this is a manual process.  If you see that your hold has not been removed and you need immediate access to your account, please call or stop by the Bursar’s Office during regular business hours and we will be happy to release it for you.

 

Where do I find my 900 number?

This is your IPFW student ID number and it is found on the “Home” tab of my.ipfw.edu, on the right side of the screen (next to your email address).  This number is a good one to memorize or ensure you have access to it when contacting any office on campus.  It allows us to access your account information in the most efficient way ensuring we are taking care of you by reviewing the correct account.

 

If I drop my classes and I am due a refund, how do I receive it?

If payment was made by cash, check or money order, your refund will be a check or you may sign up for ACH and have your refund direct deposited to your checking or savings account. If payment was made by credit card, your refund will be credited back to your credit card. Keep in mind that if you have written a check, the refund will not be issued for 5 days from the date of the check to make sure that it clears the bank.

 

If I drop below the required credit hours for the fall semester and I lose my Higher Education grant, do I lose it for the entire academic year?

No, you would be ineligible for the award in the current semester only.  If you register for 12 credit hours or greater for the Spring semester, you will be eligible to receive the award.  An academic year consists of Fall and Spring semesters and does not include Summer.

 

My account shows that I am not in my class, however, I never dropped it and I am still attending, what do I do?

Contact your academic advisor immediately to make them aware of the situation.  They may call the Registrar's Office to see if the situation can be rectified over the phone.  If not, you will need to contact the Registrar's Office and see what they recommend. 

 

If an employee or Graduate Aide resigns from his or her position in the middle of the semester, how does this affect their fee remission?

If an employee or Graduate Aide terminates within the first six weeks of the semester, they will no longer be eligible for the fee remission.  They will need to contact the Bursar's Office to make payment.

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